To create an account, simply visit and select “I need JoJoCare” then click the “Sign up” button. You will be prompted to enter your mobile number and a password and agree on the Terms of Service and Privacy Policy. A verification code is sent to your mobile number to confirm your account registration. Once the 2FA code is entered, you will be requested to input your profile information as part of our KYC process. Once done, you’ll be able to fund your account and set an appointment with our Professionals.

To fund your JoJoCare account, click ‘Deposit’ on the side menu and choose the desired Deposit option. Below are the available deposit options:

Absolutely! To withdraw from your JoJoCare Wallet, click ‘ Withdraw’ on the side menu and you will be securely redirected to Log in using your JoJoCare account, click ‘Send’, and choose to either send your money to a contact or to your bank account.

To update your mobile number or email address, please login to your JoJoCare account and click the “Profile” button from the left corner menu. Fill in the new mobile number or email address and validate update by entering the 2FA code sent on your mobile number or email address.

1. To change your password, simply login to your JoJoCare account and click ‘Change Password’ on the side menu.
2. Enter current Password once, and desired new Password twice, then click ‘Change Password’.
3. A message notification will be displayed on the screen that you have successfully updated your password.

1. To change PIN, simply login to your JojoCare account and click ‘Change PIN’ on the side menu.
2. Enter current PIN once, and desired new PIN twice, then click ‘Change PIN’.
3. A message notification will be displayed on the screen that you have successfully updated your PIN.

1. To reset your password, go to the login page and click ‘Forgot Password’.
2. Input your registered email address or mobile number..
3. You will receive an email or an SMS containing the temporary password which you can use to access your account and change later.

In the event that you forgot your PIN, click ‘Forgot PIN’ and you will receive a temporary PIN to your registered Mobile Number that you can use to continue logging in. Don't forget to change your PIN in the 2FA Verification settings after.

1. To change your 2FA Verification settings, simply login to your JoJoCare account and click ‘2FA Verification’ on the side menu.
2. Choose one from the available options (Email, Mobile, Google Authenticator, and PIN); then click ‘Save’.
3. Confirm update of 2FA Verification settings by entering your password.
4. A message notification will be displayed on the screen that you have successfully updated your 2FA Verification.

We’d love for you to spread the word and help your friends get the right kind of care they need. Click the “Invite” button on the side menu and enter their email address. They will receive an email invite to sign up at my.jojocare.io.

No, you don’t have to be a member to be able to use JoJoCare. Registration is free for all. However, members get special privileges like discounts on booking fees and exclusive promos.

In the event that you want to completely disable your JoJoCare account, you may send us an email at support@jojocare.io

Consultation fee varies depending on the Professional. We highly suggest that you thoroughly review the Professional details as well as their fees before confirming your appointment. Please note that we charge a booking convenience fee of P100 (for non-members) or P50 (for members) on top of the consultation fee.

To view the Professionals availability, select ‘+New Appointment’, read our Cancellation Policy and click PROCEED.

1. To set an appointment, please ensure that your account has sufficient balance.
2. Select ‘+New Appointment’, read our Cancellation Policy and click PROCEED.
3. Book a Professional by clicking the ‘BOOK’ button.
4. Provide your desired time slot and reason for booking
5. An SMS Notification will be sent to your desired Professional informing of your booking details.

1. After booking your Professional, there is no reassurance that this is already a confirmed booking.
2. A professional has the right to accept or decline a booking.
3. If accepted, you’ll be notified via email and/or SMS once the Professional confirms your appointment.

Yes, however a refund policy will be applied. If you sent a notification to cancel at least 4 hours before the appointment, a full refund is eligible. If done within 4 hours before the confirmed schedule, 75% of the payment will be refunded. If there was no cancellation notice and the client is a no-show, there will be no refund.

All consultation history as well as deposit and payment transactions from the account opening is recorded in your Transaction History.

Yes, you can click on the “Folder Icon” button to send photos during your appointment. You can also share the screen as needed.

JoJoCare appointments are paid directly using the JoJoCare Wallet. But don’t worry, we have lots of Cash In options including Web Banking, Over-The-Counter Bank and Payment Centers, Promo Code Redemption, GCash, PayPal, and Debit or Credit Card.

Go to my.jojocare.io and click I am JoJoCare to register. If you need further assistance, reach out to us at support@jojocare.io and we will guide you through the process.

We want to build a credible community and provide the best experience for clients who will book your service, therefore JoJoCare Professionals are required to submit documents that prove the legitimacy and validity of your profession and practice i.e., medical licenses, certifications, etc

Yes, you can onboard your existing client base and upload/send attachments or client records through our chat platform.

For regulated professions such as medical and/or legal consultations, necessary documents like licenses and certificates to verify your practice are needed. For more information, you may contact our Customer Service team to guide you better.

No, we accept Professionals from anywhere in the world as long as they can submit the required documents.

JoJoCare professionals earn the full amount of the professional/consultation fees they charge to their clients. You can dictate your own fees. We do not get a percentage from your consultation fee but instead, we charge a booking convenience fee of P100 (for non-members) or P50 (for members) to the client on top of your consultation fee.

JoJoCare Rewards is a point system program for Professionals and Clients. This is to incentivize users of the platform. Each action in JoJoCare has an equivalent point. Please refer to the table below for point/s earned.

JoJoCare Rewards can be used to redeem promotional items. You may refer to our JoJoCare Rewards Catalogue for the list of promotional items.

To redeem your JoJoCare Rewards, you may contact Support to claim the promotional item/s of your choice. Simply send a message to Support thru chat using JoJoCare platform.

For any issues with your account, feel free to contact us via Live Chat by logging into your JoJoCare account and click the “Support” button on the side menu or by sending us an email at support@jojocare.io

Our support team is available from Mondays to Fridays from 08:00AM to 08:00PM.

If you got disconnected during your appointment, you may rejoin to continue your session with our Professional.